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White House building a ‘Yelp’ to rate federal services

Written by Feedproxy
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  • Feedproxy
  • 2 years ago

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The administration wants to craft a Yelp-style review system for the federal government, according to a top official at the Office of Management and Budget.

Lisa Danzig, the associate director for performance and personnel management at OMB, said the administration will be launching a “federal feedback button” pilot in the next few months to give Americans a way to provide instant feedback on their experiences with federal services.

“We are excited about this as a tool and we are in the midst of really ramping up a pilot at several different agencies,” Danzig said at the 2015 Government Executive Customer Experience Summit March 24, in Washington, D.C. “We would be collecting feedback across all government services – kind of like a Yelp for federal government.”

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