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Long Beach Curtails 911 Overuse with App

Written by Govtech
Ambulances-AddressIQ
  • Govtech
  • 2 years ago

AddressIQ

For the city of Long Beach, Calif., the challenge of emergency management is clear: A small number of people are making too many 911 calls for medical assistance.

It’s a problem Long Beach and cities across the nation struggle with as a minority of callers and care facilities — also known as “911 super-users” — congest phone lines and stretch emergency resources. Financially, it’s a problem for providers, governments and even the callers themselves. Yet more pressing is the impact on first responders, where a minute’s delay could determine life or death.

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