As state chief information officers begin to outsource information technology services to make government more effective and efficient for constituents, private sector partners face a deepening need to understand a state’s technology problems and develop a greater relationship with state CIOs, according to a new report.
The report, released last week from the National Association of State Chief Information Officers, uses data pulled from the association’s Corporate Leadership Council’s interviews with state CIOs in 2014. The CLC is made up of NASCIO’s corporate members.
“More than ever before, states are outsourcing services that can be more efficiently handled by private-sector partners,” the new report said. “These partnerships allow states to be more effective and efficient, and to deliver services needed and demanded by their citizens.”
According to NASCIO’s 2014 State CIO Survey, the use of managed services increased to 60 percent in 2014, up 10 percent from 2010. Outsourcing of some IT applications also grew from 42 percent to 81 percent in those four years. Over the next three years, state CIOs do plan to build on their offerings built through shared services and expand their outsourcing efforts.
“This was a chance to roll up our sleeves, research individual CIOs’ real world experience and gather our collective findings to produce this best practice resource, valuable to inform both CIOs and corporate partners,” Esri’s Pat Cummens, the current CLC chair, said in a NASCIO release announcing the report.