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Demand for online government services growing

Written by Publictechnology
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  • Publictechnology
  • 2 years ago

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The proportion of citizens using the internet weekly to check information about government services doubled between 2013 and 2014, according to new data.

Research by media watchdog Ofcom found that the figure rose from 9% to 18% last year, with the proportion checking once every three months rose from 30% to 36%

Overall, 78% of online citizens used the web to find information about government services in 2014, up from 70% the previous year.

The report said of the 2014 figures: “Internet users are more likely than in 2013 to have ever gone online for all public/ civic activities, and a higher proportion have completed government processes in the last three months.”

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