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Can Metrics Capture the Value of ‘Innovation’?

Written by Nextgov
Metrics
  • Nextgov
  • 2 years ago

Metrics

Government chief information officers struggle to quantify nontechnical factors such as “organizational health” and “innovation,” a new report argues.

After interviewing 27 government CIOs, Arizona State University Associate Dean Kevin Desouza concluded that most “have a very good inventory of metrics” for technical performance — such as server downtime or application usage — but are less sure how to measure performance characteristics of the organization itself.

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